FAQ

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Do you provide a buyer guarantee?

QueenBeeTickets.com is proud to offer you following 100% Satisfaction Guarantee on all tickets:

• We guarantee that all of the tickets on our exchange are 100% valid and authentic.
• We guarantee that you will receive the exact seats that you ordered (or same or better alternatives).
• We guarantee that you will receive your tickets in time for the event.
• We guarantee that you will receive a full refund if the event is permanently cancelled. 

What is your refund policy?

QueenBeeTickets.com provides a 100% Satisfaction Guarantee (excluding shipping) under the following circumstances (verifiable proof of claim is required):

• Your order is accepted but not delivered.
• Your order is accepted but not shipped in time for the event.
• You were denied entry to the event because of invalid tickets.
• Your event is permanently cancelled.

Is your website secure?

Yes, our shopping environment is secured for your protection and ours.

• Our checkout process is certified secure to safeguard your entire transaction.
• Your personal information is protected by our 128-bit encrypted servers.
• We utilize the latest SSL technologies to ensure your secure buying experience.
• Queen Bee Tickets will never sell your information to third parties.

Why should I shop here?

QueenBeeTickets.com strives to provide you with the best selection, service, and pricing available in the secondary online ticket market.

• We proudly offer the largest ticket inventory available on the web.
• We proudly offer consistently lower prices on all types of event tickets.
• We proudly offer live phone support. Our operators are standing by 7 days a week, 365 days a year, from 7:00 AM to 1:00 AM EST.
• We proudly offer fast, accurate, and secure order processing.

Can I cancel my order once its been placed?

All sales are final. Please only purchase tickets that you really want.

My order was rejected. Why?

An order may be rejected for the following reasons:

Another buyer may have submitted their order for the same tickets before you did.
There may be a problem with your credit card.
There may be a problem with the information you entered at checkout.

If this happens, please feel free to call our customer service center. We can help you find similar tickets at a similar price.

When will I receive my tickets?

Your tickets will be printed out at a date closer to the event. Once printed and shipped, you'll receive an email that includes a FedEx tracking number.

How are my tickets shipped?

All tickets are shipped via FedEx, if time permits. If you order your tickets at the last minute and will not receive your tickets in time if shipped FedEx, we can usually make alternate arrangements. Please be sure to choose tickets where the listing specifies one of the following options if you require them:

• Will-call - You can pick up your tickets at the venue box office window.
• Local pick-up - You can pick up your tickets at a location up to 30 minutes away from the venue.
• Meet-and-greet - A local representative can meet you at the venue.
• Email - We can email you the tickets before the show.